Ahmedabad: Gujarat’s largest telecom operator Reliance Jio has started providing recharge via WhatsApp. Jio users can now use WhatsApp to recharge, make payments, get answers to queries and raise complaints, among others, on the Jio chatbot. It is also providing COVID-19 vaccine availability information.

The new service enables people to look for COVID-19 vaccine availability, without the hassle of one-time password to refresh the session. The service available on 700770007 responds by just typing “Hi”. The chatbot works for users on other mobile networks as well for vaccine-related information and recharging a Jio account.

Unlike other official online portals, a user can refresh the vaccine centre and availability search by posting ‘pincode’ in the chat and then typing the pincode of the area. Jio users can opt for mobile number portability service, support for Jio SIM, JioFiber, JioMart and international roaming on the chatbot.

The chatbot seeks verification of the user before providing account-related information if accessed from a non-Jio network or an unregistered number. At present it offers the facility in English and Hindi. Soon, it will be made available in more Indian languages.

Jio has integrated with WhatsApp to bring what is going to be the most innovative product for customer empowernment in recent times. WhatsApp is a household name and almost every smartphone user uses WhatsApp multiple times a day. Keeping this in mind, and ensuring Jio customers get served at their comfort, Jio users will now be able to get full control of their Mobility, JioFiber and JioMart account via WhatsApp. DeshGujarat